Held in March of each year, our Spring Workshop is a one-day session that focuses on timely issues currently affecting the industry. Following the workshop is our annual Landscape Awards dinner where we celebrate the achievements of our members and the great work they do.
Early Bird Registration extended to February 27!
Landscape Alberta Spring Workshop & Landscape Awards
March 8, 2017
Workshop: Hilton Garden Inn, 711 4 St SE
Awards Night: Telus SPARK Centre, 220 St Georges Dr NE
Workshops Sponsorship - SOLD OUT
Awards Banquet Sponsorship
8:30 - 9:00 am
Registration and Hot Breakfast
9:00 am - 12:00 pm (with break)
Building a Better Business Workshop: Creating a Client Centric Company via Customer Service Sales Process and Hiring the Best Team Members with Jason Cupp
In every business, sales and customer service are paramount to having a “raving fan” reputation and a successful bottom line. In this interactive and engaging session, Jason Cupp will walk you through how to create a client centric company that focuses every part of the business on the client. This “Over the Top” view of your organization begins and ends with your people, so Jason will share with you his tips and tricks to hire the best staff, train the best staff, and retain the best staff.
In this must-attend session, attendees will leave the session with:
-An understanding of the impact that amazing customer service will have on their company, delivering repeat business and profits to the bottom line
-How a defined sales process will deliver a higher closing ratio, and put clients first
-The focus on leadership, management and communication as the foundation for your team and cleints
-The generational differences between the available workforce, and tips to hire within each
-A hiring process that has been proven over and over again to attract and retain the best employees at every level
1:15 - 4:30 pm (with break)
Creating Brand Loyalty - With Both Your Team and Your Customers with Jackie Hart
This thought provoking, 'reality-check' style workshop will take you for a tour through your own company image. Who is your brand reaching, when and how? What should you start, stop and continue doing to manage both your internal brand (Employee Company 'Citizenship') and your external brand - your customers' experience of everything that your company does, says and promises. Join in and take the Brand Touch-Point Test to create your customized roadmap of potential improvements.