Before You Dig Partners is a collaboration between BC One Call, Alberta One-Call and Click Before You Dig MB. Over the last several years, Western Canada’s One-Call centres have experienced a continual shift towards online locate requests. Today over 85% of locate requests in Western Canada originate online. This gives one-call centres the opportunity to streamline operations, greatly increasing efficiency and reducing damages. BC One Call, Alberta One-Call, and Click Before You Dig MB have aligned business rules and adopted a single software solution for all 3 provinces and are now working together to deliver a “One System / One Approach” for all of our safety partners.
The new system launched on January 31, 2019. The software simplifies the process to request a locate and notifies facility owners automatically – eliminating processing delays from the one-call centre. Some of the significant changes impacting users are:
- Intuitive web-entry. A new, easy-to-use interface that makes entering a locate request simple.
- Web-based maps means entering your location is as easy to use as Google maps. Search by the location information in a way that makes sense to you and let the system do the work of finding it.
- Standard 3 business days’ notice for locate requests.
- You map the dig site. You control the shape, size and location of your mapped dig area so locators get their information directly from the source. The list of companies being notified on your request will be available as soon as you finish drawing your dig site. No delays.
- Auto-processed tickets and responses – reduced wait-times for responses, a single source for requesting locates and getting responses back.
- Mobile-friendly platform means there is no need to download a separate App for your phone or tablet.
- Project tickets. Link tickets related to one project together for easier tracking.
- Self-service Help Centre for information at your fingertips 24/7.
- Renew or cancel your existing ticket online. No delays.
- More online use means reduced phone times when you need to speak to an agent.
More information about Before You Dig Partners and the new system can be found at www.BeforeYouDigPartners.com