Workshop Description
Section 1: Industry Update
- Update on the current and future labour market
- What does this mean for you and your company
- Why training frontline supervisors is more important than ever
Section 2: Foundational Knowledge
- Maslow’s Hierarchy of needs
- Gallup Engagement Hierarchy
- Personality Profiles
- Learning Styles
Section 3: The Role of a Crew Leader
- Leader/Supervisor
- Retain Staff
- Trainer
- Customer Experience
- Create Profit
Section 4: Leader/Supervisor
- Abilities and skill leaders need
Section 5: Retraining Staff
- Measuring Retention Rates
- What do staff what in a job/career
Section 6: Trainer
- On the Job Training program (OJT)
- The Peter Principle
- Explain the why (Simon Sinek)
- Active Listening
- Employee Training Passport’s
Section 7: Customer Experience
- On and Off Site
- Frontline Customer Service
- Quality of work completed
Section 8: Create Profit
- Efficiencies
- Unbillable time
- On site panning
- KPI’s & Score Cards
- 5’S System
- The Penny Game exercise
Section 9: Conflict Management
- 4 ways to handle of conflict
- Managing Conflict
Section 10: Resources
- Books
- Podcast
- Courses